Job Description

Overall Purpose: The L&D Senior Officer will be responsible for leading the design, development, and implementation of strategic learning initiatives that enhance professional growth for internal and external clients. This role ensures alignment with organizational goals, drives innovation in training delivery, and supports the achievement of departmental revenue and performance targets.

Key Responsibilities:

1. Strategic Training Design:

• Develop and oversee the implementation of comprehensive learning and development strategies tailored to meet organizational and client-specific needs.
• Identify emerging trends and innovations in learning methodologies and incorporate them into programs.

2. Proposal Development:

• Lead the preparation and presentation of high-quality training proposals to various stakeholders, including government agencies, non-profits, and corporate organizations.
• Support the Unit Head in securing new training contracts and partnerships.

3. Stakeholder Engagement:

• Build and maintain strong relationships with clients, institutions, and other stakeholders to understand their learning needs and customize solutions accordingly.
• Act as a primary point of contact for key accounts, ensuring consistent delivery of value.

4. Training Facilitation and Delivery:

• Facilitate advanced workshops, seminars, and conferences for diverse audiences in-person and virtually.
• Mentor and coach junior facilitators and trainers to ensure high-quality delivery.

5. Program Effectiveness & Reporting:

• Monitor, evaluate, and report on the effectiveness of training programs, providing insights and recommendations for improvement.
• Develop metrics to assess impact and align training outcomes with organizational goals.

6. Budget and Resource Management:

• Manage project budgets, ensuring resource optimization and alignment with financial targets.
• Identify cost-saving opportunities while maintaining the quality of training programs.

7. Team Leadership and Development:

• Provide leadership and mentorship to the L&D team, fostering a culture of continuous improvement and professional growth.
• Support the Unit Head in succession planning and talent development within the department.

8. Compliance and Industry Alignment:

• Ensure all training initiatives comply with regulatory and industry standards.
• Represent the organization at conferences, workshops, and networking events to enhance visibility and credibility in the L&D space.

Key Relationships:

Internal: All departments within the organization External: Clients, Employers, Media, Training Partners, and Regulatory Bodies

Decision-Making Authority:

· Make strategic decisions regarding training program development, client engagement, and budget allocation in consultation with the Unit Head.

Performance Measures:

· Achievement of departmental KPIs, including revenue targets, client satisfaction, and training impact metrics

Personal Specifications: Required Skills, Qualification & Competencies:

· Bachelor's degree in Human Resources, Psychology, Business Administration, or a relevant field (Master’s degree preferred).

· Certifications in Learning and Development (CIPD, ATD, SHRM, etc.) highly desirable.

· Minimum of 5–7 years of progressive experience in L&D, with at least 2 years in a supervisory or strategic role.

· Proven expertise in designing, delivering, and evaluating training programs that drive measurable results.

· Strong business acumen with experience in developing and managing revenue-generating initiatives.

· Exceptional communication, negotiation, and relationship-building skills.

· Advanced project management and budget management capabilities.

· Proficiency in using L&D technology platforms and e-learning tools.

· A proactive and innovative mindset with a commitment to staying updated on industry trends and best practices.